DEWA implemented ArcFM UT Network Information System

October 22, 2009 —Dubai Electricity and Water Authority (DEWA) has introduced ArcFM UT as their new Network Information System. The decision to upgrade the existing ArcGIS-based application to a modern GIS solution was based on a functional and data gap analysis executed by an external consulting company. DEWA selected ArcFM UT due to the richness of functionality and the good match to their needs along with the fact that it was built on top of ESRI’s core ArcGIS platform.

The project which started midst of 2008 went through typical stages like requirement analysis, data modeling, configuration and data import. It was completed in August 2009. The entire network data from Dubai was imported from the old system and is now available in a central ArcFM UT database from where all departments can retrieve any network information via the new ArcFM UT Web application.

In addition, essential business processes like the “No Objection Certificate (NOC)” for construction permits, the customer information service and the draft network planning were implemented as well. “We spent significant efforts in analyzing essential departmental needs with respect to a central GIS in terms of improved workflows and data usage,” said Eng. Majed Hussain Mohd, GIS Manager at DEWA. As a result the users currently take direct advantage from this enhanced functionality of ArcFM UT.

The project was implemented by GISTEC. AED SICAD AG acted as a subcontractor with specific support tasks.

About DEWA

Dubai Electricity and Water Authority (DEWA) is the main supplier of both electricity and water in the Emirate of Dubai. DEWA generates, transmits and distributes both electricity and water and has about 467,648 electricity customers as of 2008. The installed capacity of Power and Desalination Plants in 2008 was 6676 MW. The electricity network consists of 20,000 substations and about 18,056 km total length of overhead and underground cables. There are about 392,938 water consumers with about 80,397 M/G water consumption per year. The total length of water transmission lines is about 1000 KM for 1,200 MM Diameter (604 KM) and for 900 MM Diameter (280) KM of transmission pipes. The supply area is mainly in the urbanized area of the emirate of Dubai.


GISTEC is a professional GIS services company specializing in the development of intelligent, enterprise wide geospatial solutions for clients in a variety of disciplines and industries. Its services include GIS consulting, database services, geographic imaging, applications development, server and web GIS, and training. Apart from being the sole ESRI distributor in the UAE, GISTEC offers its customers the most modern and comprehensive selection of geospatial solutions using ESRI software and leading industry specific vendors such as AED-SICAD, Geocortex, Telcordia and Safe Software. Besides selling various software products GISTEC also develops solutions to meet the unique business requirements of its customers.


AED-SICAD Aktiengesellschaft (AED-SICAD), Bonn/Munich, Germany, is the leading GIS application company in Europe. AED-SICAD employs more than 200 people. Their portfolio comprises high-end geo-information systems for the key segments utilities, cadastre and land management. With ArcFMä UT for the utility industry and LM on ArcGIS® for cadastre and land management, AED-SICAD develops a new generation of GIS applications and solutions based on the worldwide leading ArcGIS core technology.


Theo Itzen
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Eng. Majed Hussain Mohd
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