"For the majority of claims, there's no reason why an adjuster needs to climb a roof. We're happy to provide IMGING to Western Reserve Group adjusters so they can safely inspect from the ground as they enhance their claim analysis workflow," says Jim Loveland, CEO and Founder of Loveland Innovations.
William Galonski, Vice President of Claims at Western Reserve Group, echoed Mr. Loveland's sentiment, saying, "With automated flight combined with an artificial intelligence platform, we can keep our adjusters safe on the ground and provide even faster claim resolution for the policyholders who count on us. Loveland made it easy for us to go from having no drone pilots to having our field property team trained and certified and ready to fly within a matter of a few weeks. Plus, our adjusters love flying!" he says.
In addition to automated flight, Western Reserve Group is using the AI built into the IMGING platform to streamline claims analysis. Inside the IMGING app, adjusters get an elegant workspace where they can view ultra-high-res imagery, explore and measure 3D models, and use automated damage detection to spot damage.
"The flight portion is great, but the data we get is exceptional," says Galonski. "Our adjusters have everything they need to evaluate claims. We're excited to use a digital approach to claims adjusting so we can provide even better service to our policyholders."
IMGING is available as a complete software and hardware solution (The IMGING Inspection Kit) or as an app that runs on an Apple iPad or iPhone. IMGING is compatible with the DJI® Phantom 4 Pro and the Mavic 2 Pro, which users can source themselves, or purchase as part of the IMGING Inspection Kit. Loveland Innovations also provides an on-demand drone-based inspection service called Drone Assist®, which allows carriers to order an IMGING inspection performed by a certified pilot or even receive a fully adjusted claim.
About Western Reserve Group
The Western Reserve Group operates exclusively through more than 3,500 independent agents located in over 650 locations throughout Ohio and Indiana, providing insurance protection to over 174,000 households, businesses, and farms.
About Loveland Innovations
Loveland Innovations is a team of makers, mavericks, and maniacs building leaner, meaner ways to turn property data into clarity and action. No corporate nonsense, just get-it-done attitude. They make it easy for anyone to digitize a property or structure, then explore, measure, and analyze it with artificial intelligence.
Ethan Kirk, Marketing Director
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Western Reserve Group Insurance Adjusters
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SOURCE Loveland Innovations
|Company Name: Loveland Innovations, Western Reserve Group