Manufacturers - Register Now and Receive a 25% Discount
With Code 10723XZ965*

Download The 2011 Brochure

April 26-29, 2011, Sheraton Wild Horse Pass Resort & Spa, Chandler, AZ   

Moving Forward: Achieving Both Quality And Operational Excellence

It's January 2011. You're moving past restructuring for growth. You're moving past being worried about drastic cutbacks, you're thinking about innovative services and revenue growth.

This year's program is all about becoming ambidextrous within your service organization. Additionally Field Service 2011 is the largest Field Service to date with 74 speakers and a 42% new speaker faculty! Attend Field Service 2011 and get actionable strategies to:

  • Utilize sophisticated e-Services to cut costs and improve customer satisfaction
  • Upgrade and improve your CRM systems to enhance your internal and external visibility into service delivery
  • Develop service leadership by identifying talent, developing it, and retaining it
  • Effectively streamline mobile resources management to enhance your mobile and GPS capabilities
  • Identify new revenue streams and add value back to your customers

Access to Cross-Industry Perspectives

Field Service 2011's speaker faculty spans 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more! Take home brand new strategies to add more value to your customers, streamline your service business, balance and adopt new technology, improve workforce management and enhance service delivery and revenue.

Here's A Sneak Peak Of The New Speakers At Field Service 2011

  • Johannes Emmelheinz, President Rail Services, Siemens
  • James Mylett, Vice President & GM Service - West Region, Johnson Controls
  • David Bisciotti, Vice President Field Operations, The Americas and Worldwide Particle Therapy Service, Varian Medical Systems
  • Deb Nevins, Vice President Global Technical Operations, Honeywell Aerospace
  • Gene Babcock, Corporate Vice President, Global Field Service, Beckman Coulter
  • Marvin Jenkins, Vice President of Service, Shimadzu Scientific Instruments, Inc.
  • Richard Eng, General Manager of Product Service, GE Healthcare
  • Michael Arita, Vice President Customer Support, BNSF Railway 
  • Bruce Nelson Vice President of Support Services, Ikon Office Solutions 
  • Michael Bielamowicz, Executive Vice President, Director - Global Solutions, Talaris
  • Weldon Feightner, Vice President & Regional General Manager, Knology

...and there's still 62 other senior-level executives to hear from. To gain access to this number of senior-level executives exists nowhere else, that's a guarantee! Take a look at the full speaker list.

Field Service 2011 Service Optimization Workshop Day - Tuesday, April 26

This year Field Service 2011 offers you 12 different workshops to help you improve your service and support business!  Take home fresh ideas whether you're looking at how to successfully implement CRM, optimize service sales for increased service levels and revenue, evaluate the affect of third-party service providers, achieve ROI for field service automation, integrate service companies during mergers or acquisitions or utilize e-services for frontline services and support. And remember, you can only physically attend 4 of the workshops, so be sure to bring your colleagues and walk away with even more take-aways!

Brand New! Medical Device Focus Day, April 29, 2011

Although this day is not restricted to Medical Device manufacturers only it is an opportunity to take the time and share, network and discuss specific challenges relating to medical device service delivery. Takeaways strategies to combat your challenges in workflow management, technical assistance, and discuss the latest compliance and regulatory issues affecting the medical device service industry.

Listen To The Following Podcasts From:

The Field Service 2011 Advisory Board - Listen Now

According to six representatives of the 2011 Field Service advisory board, a more concentrated effort toward workforce optimization is a key priority for improving field service operations. In this podcast, Jerry Adamski, Global Customer Service Director, Gleason Corporation, cites an effort the company took toward mapping out processes within the organization which resulted in two major positive changes made right away and several other positive effects. Mr. Adamski, along with representatives from DIRECTV, Leica Microsystems, Applied Materials and more, speak about this effort.

Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes - Listen Now

As the corporate world barrels into the digital age, field service organizations too must consider how to better utilize technology to improve their businesses. Pitney Bowes is taking steps toward that kind of innovation with new practices like streaming video tutorials to Blackberry's and smartphones of its field service staff. In this podcast interview, Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes, talks about why the company is taking steps like this. Ivin has even starred in some of these training videos himself, and says that he thinks its important to embrace the technology and means of communication his field reps are using. He also talks about ways the organization is working to increase service revenue, such as the implementation of creative incentive programs to drive the sales of fee-based services.

Brian Lucyk, Vice President Central Operations, Pendum, LLC - Listen Now

Having been on both sides of the coin with a career that started on the equipment service side, Brian Lucyk, Vice President Central Operations at Pendum, LLC, says that third party service organizations ultimately drive OEM's to become better companies. 'The more push there is from independent service providers, the better the OEM has to be,' says Lucyk. In this Field Service, he discusses the relationship between third parties and OEM's and how to evaluate the effect of third-party service providers on customer satisfaction.

Manufacturers - Register Now and Receive a 25% Discount
With Code 10723XZ965*

Register now online at or call 646-200-7530.

Download The 2011 Brochure
View The Service Optimization Workshop Day Agenda
View The Main Conference Day One Agenda
View The Main Conference Day Two Agenda
Medical Device Focus Day Agenda

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For more information: contact Mark Barrett at 646-200-7494 or email him at

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*All discounts only valid for manufacturers when registering for 3 days or more and cannot be combined with any other offer or discounts. All discounts are taken off the full conference.

Worldwide Business Research (WBR) is the leading producer of world-wide, annual, large-scale executive level conferences. Through extensive market research, WBR's highly focused events deliver timely, need-to-know information. Through carefully crafted, powerful case study presentations you will learn how leaders in your industry have tackled the same significant issues that you face on a daily basis.

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